Help Desk/Support Technicians

Job Category: Information Technology (IT)
Job Type: Full Time
Job Location: Kochi

About the Role

As a Help Desk/Support Technician at Y&D, you will play a crucial role in ensuring our clients have a seamless technology experience. You will be the first point of contact for IT-related issues and will provide timely, efficient, and friendly support to resolve these issues. If you have a passion for technology and enjoy problem-solving, this is the perfect opportunity for you to excel in your career.


  • Provide exceptional technical support via phone, email, or in-person to clients experiencing IT issues.
  • Diagnose and troubleshoot hardware, software, and network problems.
  • Install, configure, and maintain computer systems and peripherals.
  • Collaborate with team members to escalate complex issues and ensure timely resolution.
  • Maintain accurate records of client interactions, issues, and solutions in our ticketing system.
  • Assist in the development and maintenance of IT documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and certifications to improve your technical skills.


  • Proven experience as a Help Desk Technician or similar role.
  • A bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not required).
  • Strong problem-solving skills with the ability to think logically and analytically
  • Excellent communication and interpersonal skills.
  • Proficiency in Windows and MacOS operating systems.
  • Knowledge of hardware components and troubleshooting techniques.
  • Familiarity with the Microsoft Office Suite and productivity tools.
  • Customer-focused with a strong commitment to client satisfaction.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

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