Help Desk/Support Technicians

About the Role

As a Help Desk/Support Technician at Y&D, you will play a crucial role in ensuring our clients have a seamless technology experience. You will be the first point of contact for IT-related issues and will provide timely, efficient, and friendly support to resolve these issues. If you have a passion for technology and enjoy problem-solving, this is the perfect opportunity for you to excel in your career.

Responsibilities

• Provide exceptional technical support via phone, email, or in-person to clients experiencing IT issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain computer systems and peripherals.
• Collaborate with team members to escalate complex issues and ensure timely resolution.
• Maintain accurate records of client interactions, issues, and solutions in our ticketing system.
• Assist in the development and maintenance of IT documentation and knowledge base articles.
• Stay up-to-date with the latest technology trends and certifications to improve your technical skills.

Requirements

• Proven experience as a Help Desk Technician or similar role.
• A bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not required).
• Strong problem-solving skills with the ability to think logically and analytically
• Excellent communication and interpersonal skills.
• Proficiency in Windows and MacOS operating systems.
• Knowledge of hardware components and troubleshooting techniques.
• Familiarity with the Microsoft Office Suite and productivity tools.
• Customer-focused with a strong commitment to client satisfaction.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.