About the Role
As a Help Desk/Support Technician at Y&D, you will play a crucial role in ensuring our clients have a seamless technology experience. You will be the first point of contact for IT-related issues and will provide timely, efficient, and friendly support to resolve these issues. If you have a passion for technology and enjoy problem-solving, this is the perfect opportunity for you to excel in your career.
- Provide exceptional technical support via phone, email, or in-person to clients experiencing IT issues.
- Diagnose and troubleshoot hardware, software, and network problems.
- Install, configure, and maintain computer systems and peripherals.
- Collaborate with team members to escalate complex issues and ensure timely resolution.
- Maintain accurate records of client interactions, issues, and solutions in our ticketing system.
- Assist in the development and maintenance of IT documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and certifications to improve your technical skills.
- Proven experience as a Help Desk Technician or similar role.
- A bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not required).
- Strong problem-solving skills with the ability to think logically and analytically
- Excellent communication and interpersonal skills.
- Proficiency in Windows and MacOS operating systems.
- Knowledge of hardware components and troubleshooting techniques.
- Familiarity with the Microsoft Office Suite and productivity tools.
- Customer-focused with a strong commitment to client satisfaction.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.